Frequently Asked Questions

(FAQ)

Welcome to Hathorkhi Store’s FAQ page! Below you’ll find answers to the most common questions about shopping with us. If you still need help, feel free to Contact Us.

1. What is Hathorkhi Store?

Hathorkhi Store is a general online store offering a wide range of products across various categories. Whether you're shopping for home essentials, fashion, gadgets, or lifestyle items, we have something for everyone.

2. How long does shipping take?

Our standard delivery times are:

  • United States: 7 to 14 business days

  • International: 14 to 31 business days
    Shipping may be affected by local customs or postal service delays.

3.  How can I track my order?

Once your order ships, we’ll upload your tracking information. You can check your delivery status anytime on our Track Your Order page.

4. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused, undamaged, and in their original packaging. For full details, visit our Returns Policy page.

5.  I received the wrong or a damaged item — what should I do?

We’re sorry about that! Please contact us within 48 hours of receiving your order, and we’ll quickly resolve the issue with a replacement or refund.

6.  What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, Amex), PayPal, and other secure payment methods. All transactions are protected with secure encryption.

7.  When will I get tracking information?

Tracking info will be uploaded as soon as your order is processed and shipped. You’ll also receive an email with a link to track your order.

8.  Do you offer gift wrapping or notes?

Yes! Gift wrapping and personalized notes can be added during checkout for an additional fee. Great for birthdays, holidays, or special occasions.

9.  Can I cancel or change my order after placing it?

If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible at support@hathorkhi.com.

10.  Do you ship worldwide?

Yes, we ship internationally! Shipping fees and delivery times will vary depending on your location and will be calculated at checkout.